1. Company Responsibility

The Company accepts responsibility only in the following cases:

• Damage to the vehicle where it is clearly proven to have been caused directly by Company staff while the vehicle is on Company premises, and where such damage is recorded in the vehicle check-in/return report.
• Loss of the vehicle where this is demonstrably due to inadequate security measures on Company premises.

2. Exclusions of Liability

The Company shall not be held liable in the following circumstances:

2.1 Mechanical & Technical Failures

• Any mechanical, electrical, or electronic faults (including engine, gearbox, suspension, electrical systems, windows, locking systems, etc.).
• Pre-existing conditions or latent defects.
• Normal wear and tear.

Where a fault is alleged to have been caused by Company staff, the Company will cooperate fully with any investigation using available evidence such as staff reports, service records, and CCTV.

2.2 Battery

• Battery discharge or failure due to pre-existing condition.
• The Company may provide basic assistance (e.g., jump-start) as a courtesy, without assuming any financial responsibility.

2.3 Tyres & Wheels

• Punctures, wear, or damage caused by normal use or road debris.
• Liability will only be accepted in cases of proven negligence by Company staff.

2.4 Glass & Windscreen

• Damage caused by stones or debris during vehicle transfer on public roads.
• Considered fortuitous events beyond the Company’s control.

2.5 Removable or Detachable Parts

• Damage or loss of items such as antennas, hubcaps, trims, spoilers, mouldings, or mirror covers due to condition or fitting.

2.6 Third-Party Damage

• The Company shall not be held liable unless there is proven failure to meet its duty of care under Ley 40/2002.
• All available evidence (CCTV, reports) will be provided to support customer insurance claims.

2.7 Personal Belongings

• The Company accepts no responsibility for personal belongings left inside the vehicle.
• Customers must remove all valuables, documents, and electronics prior to handover.

2.8 Force Majeure

Including but not limited to:

• Natural disasters
• Flooding
• Hail, storms, or lightning
• External fire

2.9 Flights & Delays

• The Company accepts no liability for missed flights or any resulting losses.
• Customers are responsible for allowing sufficient time to reach the airport.

3. Company Rights

3.1 Vehicle Movement

The Company reserves the right to move the vehicle within the parking facility or between secure locations for operational or safety reasons.

3.2 Refusal of Service

The Company may refuse any vehicle that is:

• Unroadworthy
• Mechanically defective
• Unsafe to drive
• Incompatible in size or dimensions

No refund will be issued if such conditions were not disclosed at the time of booking.

3.3 Right of Retention

The Company reserves the right to retain possession of the vehicle until all outstanding charges have been paid in full.

3.4 Pricing

• The Company reserves the right to modify pricing for future bookings without prior notice.
• All confirmed bookings will be honoured at the agreed rate at the time of payment.

3.5 Complimentary Services

Any complimentary services (e.g., free exterior wash):

• Are provided at the Company’s discretion
• Are offered as a goodwill gesture
• Do not form part of the contractual service
• Carry no guarantee regarding execution, timing, or quality
• May be withdrawn or modified without compensation

4. Insurance & Valet Transfer

In accordance with Real Decreto Legislativo 8/2004, all vehicles must be covered by valid compulsory third-party liability insurance.

This insurance:

• Covers damage caused to third parties
• Does NOT cover damage to the insured vehicle itself

The Company maintains civil liability insurance covering incidents occurring within its premises.

4.1 Valet Transfer on Public Roads

During valet transfer, when the vehicle is driven on public roads:

Third-Party Fault

• Liability lies with the third party’s insurance.
• The Company will assist by providing documentation.

Company Fault

• Where fault is proven through official evidence (police report, accident report, court decision), the Company accepts responsibility.
• Repairs or compensation will be arranged accordingly.

4.2 Insurance Premiums

• The Company accepts no liability for any increase in the customer’s insurance premiums.

4.3 Customer Insurance Requirement

• The vehicle must be insured at the time of handover.
• The Company may refuse service if valid insurance is not in place.
• In the absence of valid insurance, the customer assumes full liability.

5. Key Handover – Full Acceptance

By handing over the vehicle keys, the customer fully accepts:

5.1 Vehicle Condition

• Agreement with the condition recorded in acceptance photographs.

5.2 Declaration of Damage

• Confirmation that all existing damage has been disclosed.

5.3 Undeclared Damage

• Responsibility for any undeclared pre-existing issues.

5.4 Acceptance of Terms

• Full acceptance of these Terms & Conditions.

5.5 Evidence

• Photographs will serve as primary evidence.
• Additional evidence may include CCTV, staff reports, and movement logs.

6. Vehicle Return

6.1 Inspection Requirement

• The customer must inspect the vehicle at collection.

6.2 Reporting Damage

• Any visible damage must be:
  
  • Reported immediately
  • Documented before leaving

6.3 Acceptance of Condition

• Leaving without reporting issues implies acceptance of the vehicle’s condition.

7. Consumer Rights

Nothing in these Terms & Conditions shall limit or exclude the customer’s statutory rights under applicable law, including Ley 40/2002 and general consumer protection regulations.