We offer secure parking near the airport, including vehicle check-in, secure storage, and optional valet transfer.
All vehicles are stored in monitored facilities, and we operate under clear and transparent Terms & Conditions for your peace of mind.
Is my car safe with you?
Yes. We take security seriously and implement surveillance and operational controls to protect all vehicles on our premises.
In the unlikely event of an incident caused by our staff or a failure in our duty of care, we will take full responsibility in accordance with applicable law, including Ley 40/2002.
Do you have insurance?
Yes.
Your vehicle must have valid compulsory insurance as required by Real Decreto Legislativo 8/2004.
We also carry liability insurance covering incidents within our facilities.
Vehicle Handling
Will my car be moved?
Yes. Your vehicle may be moved within our secure parking facility or between controlled locations for operational reasons.
All movements are carried out by trained staff.
Do you drive my car on public roads?
Only if you book a valet transfer service.
In that case:
Your vehicle is covered by its own insurance while on public roads.
We assume responsibility if our driver is proven at fault in an accident.
Damage & Responsibility
What happens if my car is damaged?
If damage is clearly caused by our staff and supported by evidence, we will take responsibility and arrange repair or compensation.
We always rely on:
- Check-in photos
- CCTV
- Staff reports
What kind of damage are you NOT responsible for?
We are not responsible for:
- Mechanical or electrical failures
- Battery issues due to pre-existing condition
- Tyre punctures or wear
- Stone chips or windscreen damage from road use
- Wear and tear
- Loose or detachable parts
Full details are available in our Terms & Conditions.
What about damage caused by other people?
While we take security measures, we are not liable for third-party damage unless there is proven failure in our duty of care.
We will always provide evidence to support your insurance claim.
Personal Items
Can I leave belongings in my car?
We strongly advise against it.
We do not accept responsibility for:
Valuables
Electronics
Documents
Personal belongings left inside the vehicle
Flights & Timing
What if I miss my flight?
We are not responsible for missed flights.
Please allow enough time for:
- Check-in
- Transfer to the airport
What if my flight is delayed?
No problem — just inform us as soon as possible so we can adjust your return.
Additional charges may apply depending on the delay.
Key Handover
What happens when I hand over my keys?
By handing over your keys, you confirm that:
- The vehicle condition is correctly recorded
- Any existing damage has been declared
- You accept our Terms & Conditions
Photos taken at check-in are used as official evidence.
Vehicle Collection
Do I need to check my car when I pick it up?
Yes — this is very important.
You must inspect your vehicle before leaving.
What if I notice damage after leaving?
Claims for visible damage must be reported before leaving the collection point.
However, your statutory rights remain protected under applicable law.
Refusals & Special Cases
Can you refuse my vehicle?
Yes, if the vehicle is:
- Unsafe
- Not roadworthy
- Mechanically defective
- Too large for our facility
What if my car is not insured?
We may refuse service.
If you still proceed without valid insurance, you assume full liability.
Pricing & Extras
Are prices fixed?
Confirmed bookings are honoured at the agreed price.
Future prices may change without notice.
Do you offer free services like car wash?
Sometimes.
Any complimentary services:
Are not guaranteed
Are provided as a goodwill gesture
May vary or be withdrawn
